Terms & Conditions
Cancellation and Refund Policy
Kaiteriteri Kayaks understands that travel plans vary due to illness, accident and people simply changing their minds. In turn, we ask our clients to understand that we may have turned away a number of keen people for those reserved places. We may also have committed expenses for food, staff, transport or accommodation. We will have incurred expenses in processing the inquiry and bookings. Finally, we have learned to respect the sea and the New Zealand weather, and not to take unnecessary risks.
To confirm your reservation, full payment or voucher detail must be received by Kaiteriteri Kayaks Ltd in advance of departure.
Cancellation by Client
Guided day trips and freedom rental bookings:
Cancellations by client prior to 48 hours incur a 10% administration/cancellation fee.
Cancellations by client within 48 hours of day of departure will incur a 50% cancellation fee.
Cancellation by client within 24 hours of day of departure – NO REFUND WILL BE MADE.
There will be NO refund on any portion or part of a guided trip once the trip has departed.
PLEASE NOTE THAT IN THE EVENT OF A NO-SHOW FULL PAYMENT WILL BE CHARGED!
Cancellation by Kaiteriteri Kayaks
Our policy is not to launch a Guided Trip or Freedom Rental on safety grounds if we consider that the wind and sea conditions are unsafe for that group. This is our decision. In this situation we give a refund in full.
One Day Guided trips
Once your trip has commenced there are no refunds. There may be times when the weather changes during the day and the group is unable to return by kayak to Kaiteriteri or, very occasionally, must be cancelled at some stage during the day. In this situation we will cover the cost of Sea Shuttle moving clients and kayaks back to Kaiteriteri.
We advise all clients to consider arranging appropriate travel insurance that covers Adventure Tourism. On guided trips, Kaiteriteri Kayaks is responsible for all company equipment on that trip (e.g. kayaks, tents etc). On Freedom Rentals, the client is solely responsible for any loss or damage to all equipment. The hirers’ responsibility ceases once Kaiteriteri Kayaks equipment has been loaded onto Sea Shuttle or, where the kayak is paddled back to Kaiteriteri, loaded onto the kayak transporters. Under all circumstances, the client is solely responsible for their personal equipment.